Roadside Assistance

1 SUPPORT
2 ASSISTANCE PLUS
3 AUTOCLUB
4 MOTOCLUB
5 ORDER
1 SUPPORT

ON THE WAY SUPPORT

 

   Програма "Допомога в дорозі" від Гарант-АСІСТАНС - аналог європейських клубних програм допомоги в дорозі. Використовуючи багатий досвід наших зарубіжних партнерів, ми надаємо послуги, дотримуючись європейських стандартів оперативності та якості надання послуг.Ми в Україні, як і наші європейські колеги, перш за все цінуємо Ваш час, тому для нас є дуже важливим той показник, який показує відсоток відремонтованих автомобілів у дорозі без транспортування на СТО. З року в рік ми збільшуємо цей показник та сьогодні досягли 65% ремонту в дорозі. 

   Це означає, що у 65% поломок Вашого автомобіля в дорозі ми зможемо зберегти Ваш час та уникнути тривалої процедури евакуації Вашого автомобіля на СТО, очікування на ремонт та Ваших додаткових витрат, пов'язаних з цим.

   Ми встановили за мету досягнути європейського рівня ремонту в дорозі, який наразі є найвищим в Німеччині та Великобританії - 80-83%. В цьому нам допомагає передовий європейський досвід, періодичне проведення навчання, яке ми проводимо для наших партнерів із залученням європейських спеціалістів, забезпечення наших партнерів сучасним європейським діагностичним та ремонтним обладнанням.

ЗАМОВИТИ ПРОГРАМУ

2 ASSISTANCE PLUS
 

ROADSIDE ASSISTANCE ON THE ROADS OF UKRAINE AND EUROPE FOR OWNERS OF VEHICLES AND MOTORCYCLES 24 HOURS A DAY


GA_PE GA_PU 

Assistance Plus – is a roadside assistance program created for owners of vehicles and motorcycles, age of which is more than 10 years. The program can ensure the driver with the maximal comfort in any problematic situation, which may appear on the road. When you need assistance because of malfunction of the motorcycle or automobile, please appeal to Garant-ASSISTANCE by phone number 044 498 60 02 and you'll receive high qualitive and prompt help.Become the owner of the Assistance Plus program and you may count for free* prompt help and support in the whole territory of Ukraine and Europe 24 hours a day, 7 days a week, 365 days a year.

* - means services prepaid by the Company in the full size or within limits. Please read details about prepaid services and limits in points 4.3 – 4.4 of THE PUBLIC AGREEMENT (OFFER).
3 AUTOCLUB
 
 
GA_PE GA_PU 

 
AutoClub – is a roadside assistance program created for owners of vehicles, to ensure the driver with the maximal отримаєте comfort and calmness in any problematic situation, which may appear on the road. 

When you need assistance because of malfunction of the vehicle or accident, please appeal to Garant-ASSISTANCE by phone number 044 498 60 02 and you'll receive high qualitive and prompt help. 

Become the owner of the AutoClub program and you may count for free* prompt help and support in the whole territory of Ukraine and Europe 24 hours a day, 7 days a week, 365 days a year. 

* - means services prepaid by the Company in the full size or within limits. Please read details about prepaid services and limits in points 4.3 – 4.4 of the public agreement (offer). 

Roadside assistance program "AutoClub" from Garant-ASSISTANCE is analog of European roadside assistance programs. Using wide experience of our foreign partners, we provide services, adhering to the European standards of efficiency and quality of the provision of services.
4 MOTOCLUB
 
MotoClub Ukraine MotoClub Europe 

24 HOURS OF ASSISTANCE ON THE ROADS OF THE WHOLE UKRAINE AND EUROPE 

MotoClub – is a roadside assistance program created especially for owners of motorcycles, can ensure the maximal comfort and calmness in any problematic situation, which may appear on the road. 

When you need assistance because of malfunction or accident of the motorcycle, please appeal to Garant-ASSISTANCE by phone number 044 498 60 02 and you'll receive high qualitive and prompt help. Become the owner of the MotoClub program and you may count for free* prompt help and support in the whole territory of Ukraine and Europe 24 hours a day, 7 days a week, 365 days a year. 

* - means services prepaid by the Company in the full size or within limits. Please read details about prepaid services and limits in points 4.3 – 4.4 of the public agreement (offer).
5 ORDER

 

Medical Assistance

1 PROGRAM CARE
2 LIST OF SERVICES
3 PROGRAM OPTIONS
4 HOW TO USE
5 DISCOUNTS
1 PROGRAM CARE

Program of arranging medical assistance - CARE

   Doctors of the company "Garant-ASSISTANCE" have developed a new program of arranging medical assistance "Care". The company offers each owner of the program organization of all types of medical services, order and delivery of medicine throughout Ukraine, and information services 24 hours a day during the year. Round the clock, 7 days a week, 365 days a year you can count on urgent assistance and support. 

   The clients of the program receive a discount on services ranging from 5% to 30% in all medical institutions and pharmacies. 

   You are completely released from all arranging problems. You take care only of your health, so, we care about you doing:

  • Round the clock client support;
  • Consulting of highly skilled professionals;
  • Collaboration with outpatient, inpatient, preventive health care institutions, research institutes, health centers, pharmacies, laboratories, dentistry throughout Ukraine.

ORDER PROGRAM

2 LIST OF SERVICES

ORGANIZATION OF INPATIENT ASSISTANCE

  • organization of inpatient hospital stay at medical institutions, the best value for money;
  • organization of standard wards, the wards with conveniences and wards de luxe;
  • organization of necessary medical procedures and manipulations;
  • organization of physical therapy;
  • organizing treatment of day patient;
  • full supply of medicines and supplies;
  • the absence of conditions necessary for day patient treatment at the appropriate level, organization is provided for an urgent or planned transportation to the nearest medical institution where the client will receive appropriate services.


ORGANIZATION OF OUTPATIENT ASSISTANCE

      • selecting the best medical facility;
      • organization of consulting by qualified specialists according to the type of the disease;
      • organization of laboratory and instrumental diagnostic investigations;
      • organization of consultations in health care facility to the client's choice;
      • call the doctor home / to the enterprise according to the type of the disease ;
      • drawing up sick leave certificates;
      • organization of medical procedures and manipulations at home.


ORGANIZATION OF EMERGENCY AND ACUTE CARE

        • round the clock call of emergency brigade of general specialization and also call of specialized brigade (cardiological, pediatric, antishock etc.) from a medical institution;
        • organization of emergency and planned admission to a medical institution of an appropriate specialization;
        • organization of transport with medical escort.


CARE OF THE SERIOUSLY ILL AND THE ELDERLY

          • organization of nursing care;
          • organisation of medical manipulations;
          • organization of medical examinations at home;
          • organization of rehabilitation institutions;
          • organisation of social services.


ORGANIZATION OF THE ORDER AND DELIVERY OF MEDICINE ORGANIZATION OF DENTAL CARE

          • organisation of consultations of highly qualified specialists;
          • organization of therapeutic and surgical treatment;
          • organization of emergency dental care around the clock;
          • organization of physical therapy;
          • organization of X-ray diagnostics;
          • organization of dental care in clinics with modern technologies, equipment and materials.
3 PROGRAM OPTIONS

CARE - Person

  • one person stated in the agreement is served.
  • Cost of the program - 150 UAH.


CARE - Child

  • Children under 18 years old are served.
  • Cost of the program - 200 UAH.


CARE - Family

  • up to four family members living at the same address are served.
  • Cost of the program - 300 UAH.


Each program includes the organization of all services and has no restrictions as for the number of appeals.

4 HOW TO USE

How to use the services


Attention! Detailed information about services and other conditions of the Program is described in the Agreement. 

Sign the agreement on providing services by purchasing program "Care" and you will get a client's card. The program can be purchased by any adult citizen of Ukraine. The following dataare necessary to conclude an agreement:

  • Name and surname of a person who concludes and Agreement (name and surname and the date of birth for the program "Care - Child", name, surname and the dates of birth of family members for the program "Care -Family");
  • Series and number of a passport, issuing authority, date of receipt.
  • The actual home address, contact telephone number.


Activate the Program by making a call to 044 494 29 53 or 044 494 29 54 to send your credentials:

  • Series and Card number;
  • Name and surname;
  • contact telephone number;
  • the actual address of residence;
  • the duration of the program "Care".
5 DISCOUNTS

Download discount list for Program CARE

LINK

 

Insurance Regulation

1 DESCRIPTION
2 STAGES
1 DESCRIPTION

Insurance regulation

We offer a comprehensive range of services for regulating insurance events for insurance companies from taking a client's phone message from the scene to taking reasonable decisions in the insurance case. Relying on our representatives with many years of experience we are able to detect dubtful causes and circumstances of damages in time, and also the signs of insurance fraud and operatively conduct insurance investigation. 
We offer maximum comfort for your clients: 

  • parking for 50 cars,
  • client area to meet clients,
  • client service by category "VIP".

 

The work of "Garant-ASSISTANCE" is clearly regulated by internal norms, which gives a high potential for further expansion of the range of services, improving service quality and increasing the number of partners.

We will provide you with important competitive advantages:

  • large opportunities to improve the quality of client service,
  • significant simplification of paperwork,
  • reduction of the proceedings on the facts of the insurance contingency,
  • optimization of costs on regulation and amounts of payments
  • attracting new customers to the insurance company.
2 STAGES

STAGES OF REGULATION

 

NOTICE OF REGISTRATION OF THE CONTINGENCY

  • providing information, consult and technical support to a client,
  • call the emergency services,
  • advising clients on how to proceed,
  • call the average commissioner: documentary fixation of all the circumstances, the proper designing of primary documents, assisting participants of an accident, preventing cases of insurance fraud and other negative consequences.


"Garant-ASSISTANCE" Ltd. has a modern contact center that provides round the clock reception of reports of the event, information, consulting and technical support. The unique software allows to receive, to process and to keep information messages of Contact-center, to register events, to accompany the progress of their regulation, to conduct on-line control of clients' applications. 
Average commissariat makes visits to the scene, to inspect vehicles at the place of their being and also conducts examinations using its own specially equipped parking. 

REGISTRATION OF INSURANCE CASE

  • assisting clients in registration an application for insurance payment, receiving an application for insurance payment and primary documents,
  • providing consultation for further actions and procedures to regulate the declared event,
  • providing additional consultation on the status of the case and procedures to regulate an insurance event and further coordination of a client with the help of contact-center.


COLLECTION OF DOCUMENTS OF INSURANCE CASE

  • sending requests to the competent authorities, to banking institutions and other organizations (if necessary), receiving answers to requests sent without involving the client.


IDENTIFICATION OF MATERIAL LOSSES

  • organization and examination of the damaged car with all stakeholders,
  • operative visit to the place of the damaged vehicle repair,
  • drafting calculation and report (research) about the amount of material damage using «Audatex» and according to the Technique of the commodity expertise and evaluation of wheeled vehicles.


"Garant-Assistance" Ltd. has its own regional network of centers of client and representatives support throughout Ukraine, the staff of which is highly skilled professionals who are certified as average commissioners and expert-evaluators. "Garant-Assistance" Ltd. has a certification of SPFU (State Property Fund of Ukraine) № 7483/08 as a subject of appraisal activity and is focused, in particular, on the assessment of damaged vehicles according to the Technique of commodity expertise and evaluation of vehicles and using licensed software «Audatex». More than 2,000 expert conclusions are performed monthly. 


ORGANIZATION OF REPAIR OF THE DAMAGED VEHICLES

  • optimization of expenses of the insurance company with minimal participation of a client by means of coordination of the service station where repair and renewal will be held,
  • advice on choosing a service station partners to implement a transparent control over the renewal of the damaged vehicle, providing the quality of the work,
  • receiving and approving previous accounts of the service stations to detect differences and final cost of renewal in time, thus avoiding further conflicts between the client and the insurance company and satisfying client needs.


INSURANCE INVESTIGATION AND TAKING DECISION ON THE CASE

  • flexible system of work with clients, mobility and efficiency in responding to appeals,
  • monitoring the entire regulation process, control over the quality of work,
  • the verification of the previous insurance contingency, according to the circumstances of the alleged contingency that occurred, the final decision on a reasonable payment of insurance reimbursement (partial payment) or motivated denial of its paying,
  • cooperation with the competent authorities, special expert research, obtaining the necessary evidence base with the required documentary evidence, followed by transfer of materials to the insurance company for the final decision in the case,
  • carryin out operative control over the final decision in the case,
  • compilation of calculating insurance reimbursement and insurance act, or preparation of a motivated refusal to pay reimbursement.

 

Vehicle commodity expertise

1 EXPERTISE
1 EXPERTISE

VEHICLE COMMODITY EXPERTISE

 

We suggest you contacting us to perform an independent vehicle commodity examination. We will perform the following work to your order: 

  • determine the market value of the vehicle;
  • determine the material damage after an accident;
  • determine the residual value of the vehicle.

 

Contact Center

1 INFORMATION
1 INFORMATION

Contact-center of Garant-ASSISTANCE


If the work of your company involves communication with clients on the phone, if you have to give the same answers to the same questions every day, if you want to improve the process of communication with the client or bring it to a new level, we suggest you using the services of a professional contact-center of Garant-ASSISTANCE. 

We offer you to use the services of Contact-center of Garant-ASSISTANCE: 

Information lines - permanent or temporary lines to serve client's received calls:

  • Hotline;
  • "Promotion" line;
  • Help Desk;
  • IVR (automatic client inform)


Lines of assistance - around the clock organization of practical assistance by phone in the following areas:

  • medical assistance;
  • technical assistance;
  • road assistance;
  • insurance assistance;
  • information assistance


Telemarketing - distance selling of products and services or before sale preparation of clients: - distance selling of products and services or before sale preparation of clients:

  • telesales;
  • telemeeting;
  • extension of contracts;
  • IVM (mass information about the service);
  • cross-selling;
  • updating of databases


Marketing and sociological surveys - detection and analysis of the views of clients on the phone by means of direct or hidden methods:

  • CATI - survey
  • questionnaires;
  • welcome call;
  • mystery call;
  • a background survey.


Reserve Call-center - services are provided for a certain period of time when there is a need in them: - services are provided for a certain period of time when there is a need in them:

  • auxiliary line (incoming calls come to a reserve contact-center in the case of a queue in your own);
  • teleconferencing;
  • "Virtual" secretary.