Attention! Services description and other conditions of the Program described in the public agreement (offer). Made a decision to join with AutoClub, you should surely look through “Rules of providing services within the program “AutoClub”! 

If because of malfunction, accident or other incident, foreseen by the offer, the vehicle is immobilized, participant of the program AutoClub receive the following services:

Roadside assistance service
If your vehicle is immobilized as a result of flat battery, puncture tyre or sudden end of fuel, emergency assistance service will help to remove the malfunction in order that you could get the tyre fitting shop or to continue the journey.

Towing service
If your vehicle is immobilized as a result of breakdown, accident or other malfunction and it is impossible to repair it at the place of the incident, you will be proposed the towing service to the nearest garage according to the decision of the Company. If the vehicle can’t be repaired within 24 hours and the incident had happened far from the place of living, you may use one of the three following services on your choice.

Accommodation
If the client wants to wait for the end of the repair he has a right for free (within the limit) accommodation. Accommodation service could be provided when it is possible in the place of the location in those conditions.

Providing of train tickets, bus tickets or air tickets.
If the client doesn’t want to wait for the end of the repair of the vehicle he will be proposed train ticket, bus ticket or air ticket to continue his journey.

Replacement vehicle*
The third possible variant – You’ll be proposed receive the replacement vehicle. The right for using of the replacement vehicle ends with the end of the repair. Garant-ASSISTANCE covers only costs for the rent of the vehicle (within the limit) and all associated costs (payment for the fuel, additional insurance payments, etc) must be paid by the client. The client undertakes to adhere to the requirements of the rental agency. Replacement vehicle service could be provided when it is possible in the place of the location in those conditions.

*replacement vehicle service provides at the company’s expenses only to owners of Assistance Plus Europe

Providing of train tickets, bus tickets or air tickets.
If the client doesn’t want to wait for the end of the repair of the vehicle he will be proposed train ticket, bus ticket or air ticket to continue his journey.

Taxi service*
The service provides only for getting to the hotel, airport, railway station or rental agency (according to the ordered service)

* service provides at the company’s expenses only to owners of Assistance Plus Europe

Storage of unrepaired vehicle on the protected parking.
Service provides if the incident and the following towing service happens at night or at the garage’s off hours.

NOTE: in the text above the word “Client” means the driver of the vehicle and all passengers of the vehicle within rules of the law about transportations of passengers and within passengers places indicated by the manufacturer. This definition doesn’t apply on casual travelers, who travel by hitch-hiking or passengers which are transported for money.

IMPORTANT! To formality the program Your vehicle must fall under one of the following characteristic: the vehicle with quantity of places for sitting no more than nine including the driver seat, which by its design and equipment intended for the conveyance of passengers and their baggage and since the release of which hasn’t been more than 10 years.

 

 

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